Data Protection Policy

Dhk91 Privacy Policy
Your Data, Your Rights

Protecting your personal information is our top priority at dhk91. This Privacy Policy clearly explains what data we collect, how it is stored, and what rights you have over your information.

Last Updated: January 2026
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Your Privacy is Protected

  • Personal data is never sold
  • Bank-Level Security
  • Right to Erasure
  • Transparent Data Usage Policy
  • Limited Third-Party Sharing

How We We Protect Your Data

Dhk91 follows internationally recognized technologies and standards to keep your personal information secure.

SSL Encryption

All your data is protected with 256-bit SSL encryption, ensuring bank-level security on every connection.

Data Privacy

Your personal information is never sold or used for commercial purposes. We treat your trust with the utmost respect.

KYC Verification System

For secure identity verification, we follow industry-standard KYC procedures to keep your account protected.

Secure Data Storage

Your data is stored on secured servers and undergoes regular security audits. Unauthorized access is completely prevented.

Regular Security Audits

Regular security reviews are conducted by third-party experts to quickly identify and address any vulnerabilities.

User Controls

You can view, correct, or request deletion of your data at any time. You are always in control.

This Privacy Policy applies to all services on the dhk91 platform. By using the platform, you are considered to have agreed to this Policy.

1. What Information We Collect

We collect various types of information at dhk91 to provide you with a secure and high-quality service. We only collect what is genuinely necessary — we do not gather excessive or irrelevant data.

Information Provided Directly

Information you provide directly when registering or using your account:

Data Type Why It Is Collected Mandatory?
Full Name Account Identity Verification Yes
Mobile Number OTP Verification & Communication Yes
Date of Birth Age Verification (18+) Yes
National ID Number KYC Verification Withdrawal Time
Payment Information Transaction Processing Yes

Automatically Collected Information

Certain information is collected automatically while you use the platform. This includes your IP address, device type, browser details, activity logs, and gaming history. This data is primarily used to improve service quality and prevent fraud.

2. How We Use Your Information Core Principles

Dhk91 uses collected data only for specific, legitimate purposes. We never sell your information or use it for unrelated purposes.

  • Account Management: To create, verify, and maintain your account.
  • Payment Processing: To securely process deposits and withdrawals.
  • Customer Service: To resolve your issues and answer your questions.
  • Fraud Prevention: To ensure account security and detect suspicious activity.
  • Service Improvement: To improve the user experience and develop new features.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.
  • Responsible Gaming: To identify signs of problem gambling and provide timely support.

We never use your personal information for marketing or promotional purposes without your consent.

3. Cookie Policy

Dhk91 uses cookies on its website. Cookies are small text files stored in your browser that help improve your user experience.

Types of Cookies We Use

  • Essential Cookies: These are required to maintain your login session and keep core platform features running — the site cannot function properly without them.
  • Functional Cookies: To remember your preferences such as language and theme.
  • Analytics Cookies: For analyzing site traffic and improving our services.
  • Security Cookies: To detect fraud and protect your account.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

4. Sharing Information with Third Parties Limited

Dhk91 never sells your personal information. However, limited data may be shared with trusted third parties where necessary to operate our services.

  • Payment Processor: Mobile banking services such as bKash, Nagad, and Rocket — only the information necessary to complete the transaction.
  • Identity Verification Service: Approved verification bodies for the KYC process.
  • IT Service Providers: For server hosting and technical support — governed by strict confidentiality agreements.
  • Regulatory Authority: In accordance with legal obligations or court orders.

All third parties are required to comply with our privacy standards. We never sell data to advertisers or data brokers.

5. Data Retention Period

We retain your data only for as long as necessary. Different retention periods apply depending on the type of information:

  • Account Information: For the duration your account is active and up to 5 years after closure.
  • Transaction Records: Up to 7 years as required by legal obligations.
  • Gaming Log: Up to 2 years to facilitate dispute resolution.
  • KYC Documents: Up to 5 years in accordance with regulatory requirements.
  • Communication Records: Up to 1 year to maintain service quality standards.

Once the designated retention period has ended, data is securely deleted or anonymized so that individuals can no longer be identified.

6. Your Data Rights Important

Dhk91 believes you should have full control over your own data. We provide you with the following rights:

Your Data Rights

As a dhk91 user, you enjoy the following rights.

1
Right to Access Data

You may request to view all information we hold about you at any time. Submit a request to support and we will provide it within 30 days.

2
Right to Rectification

If any of your information is incorrect, you can request a correction. We will update it as quickly as possible.

3
Right to Erasure

After your account is closed, you may request deletion of any data we are not legally required to retain.

4
Right to Object to Processing

You may object to the use of your data for specific purposes, particularly in the case of marketing communications.

5
Right to Data Portability

If you would like a copy of your data in a portable, readable format, we can provide that upon request.

6
Right to Withdraw Consent

You may withdraw your consent at any time. This will not affect the validity of any processing carried out prior to withdrawal.

7. Child Protection Policy

Dhk91 strictly provides services to individuals aged 18 and above only. We do not knowingly collect any information from minors.

  • Age verification is mandatory at the time of registration.
  • Accounts suspected of being used by a minor are suspended immediately.
  • If we discover that personal data has been collected from a minor, it will be deleted immediately.
  • If you have any concerns, parents and guardians should contact support right away.

Preventing minors from accessing our gaming platform is part of our social responsibility. Any complaints received are acted upon immediately.

8. Security Measures Advanced

To protect your information, dhk91 uses industry-leading security technology. Our security infrastructure operates across multiple layers:

  • SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
  • Two-Factor Authentication (2FA): Available as an additional layer of security on your account.
  • Firewall & DDoS Protection: Prevention of unauthorized access at the server and network level.
  • Regular Penetration Testing: Third-party experts regularly test the system for vulnerabilities.
  • Data Masking: Sensitive information such as card numbers is masked within the system.
  • Restricted Access Controls: Staff can only access information relevant to their specific role and responsibilities.

Please note that no method of data transmission over the internet can be guaranteed to be 100% secure. It is essential that you keep your password strong and never share it with anyone.

9. International Data Transfers

Due to cloud services and technical infrastructure, your data may in some cases be processed internationally. In such cases, we ensure that:

  • The recipient country or organization ensures adequate privacy protections are in place.
  • Strict contractual safeguards apply to all international data transfers.
  • Only the minimum necessary data is transferred, and only for essential services.

10. Changes to the Privacy Policy

Dhk91 may update this Privacy Policy from time to time. For significant changes, we will post a notice on the platform along with the date the changes take effect.

Continued use of the platform after any policy changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

This Privacy Policy was last updated in January 2026.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact our support team. We are always here to help.

Our privacy team aims to process your requests within 30 days. For urgent security-related matters, we respond as quickly as possible.

Privacy Contact

[email protected]

dhk91 is for users aged 18 and above only. Gaming is for entertainment — not a guaranteed source of income. If it stops being fun, take a break. Learn more: Responsible Play
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Your Data Secure — Now Get Started

You are now familiar with dhk91's Privacy Policy. We are committed to keeping your data safe. Register securely today and start enjoying the best gaming experience in Bangladesh.

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